Privacy Policy

At Vijaya Ganga Travel Agency, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of your data. By engaging with our services, you consent to the terms described in this policy.

Information We Collect:

1. Personal Information: We collect personal information such as names, contact details, and national identification documents (e.g., Aadhaar, passport, or driving license) during the booking process. This information is used for verification and identification purposes.

2. Payment Information: When making payments, we may collect financial information, such as credit card details, to process transactions securely. We do not store this information beyond the transaction.

3. Communication Data: We may collect information related to your interactions with our customer support team, including emails, chats, and phone calls.

How We Use Your Information:

1. Verification: We use the information collected, including national identification documents, for verification and identification purposes. This is especially important during the check-in process or before the commencement of your trip to ensure the security and safety of all participants.

2. Booking and Reservation: Your personal information is used to make and confirm bookings for tours and resort packages. We may also use this information to communicate important details regarding your trip.

3. Customer Support: We may use communication data to assist with customer support inquiries, respond to your questions, and address any issues or concerns.

Data Security:

1. We implement security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

2. National identification documents and sensitive financial information are securely stored, and access is restricted to authorized personnel only.

Data Retention:

1. We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Disclosure of Your Information:

1. We do not sell or trade your personal information to third parties.

2. Your information may be disclosed to relevant authorities or law enforcement agencies as required by applicable laws and regulations, especially during verification and identification processes.

Your Rights:

1. You have the right to access, correct, or delete your personal information in accordance with applicable data protection laws.

2. You may request to know what data we have about you, and you can ask for it to be corrected if it is inaccurate.

Contact Us:

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at +91 9491574481.

Changes to the Privacy Policy:

Vijaya Ganga Travel Agency may update this Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We encourage you to check this policy periodically for any updates.

This Privacy Policy was last updated on 31/10/2023